1. Introduction

The purpose of this Privacy Policy (“Policy”) is to inform you of how Kachava Lux Private Residences & Spa (“Kachava Lux,” “we,” “our,” “us”) manages personal data in accordance with applicable data protection laws. Please take a moment to read this Policy to understand the purposes for which we collect, use, and disclose your personal data.
By interacting with us, submitting information, or signing up for any services offered by us, you agree and consent to Kachava Lux and its representatives collecting, using, disclosing, and sharing your personal data in the manner outlined in this Policy.
This Policy supplements but does not supersede any prior consent you may have provided. We may update this Policy from time to time to reflect changes in legal or regulatory requirements, industry trends, or operational needs. Please check our website for updates.

2. Personal Data

2.1 In this Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
2.2 Examples of Personal Data we may collect include:
• Name, passport/identification number, telephone number(s), mailing address, and email address.
• Payment details, transaction records, and billing information.
• Network data and device information when you interact with our digital services.
• Personal preferences, feedback, and survey responses.
• Records of interactions, including emails, calls, and customer service logs.
• Photographs and videos from resort activities and security cameras.

3. Collection of Personal Data

3.1 We collect Personal Data in the following ways:
• When you submit any form, including registration, reservation, and event participation forms.
• When you enter into any agreement or provide other documentation related to your stay, services, or property ownership.
• When you interact with our staff, including face-to-face meetings, phone calls, social media, and emails.
• When you use our website or mobile applications and interact with our digital services.
• When you request to be included in our mailing lists or subscribe to newsletters.
• When you respond to promotions, campaigns, or customer feedback surveys.
• When you participate in loyalty programs, events, or membership services.
• When your images are captured by CCTV cameras for security purposes.
• When you submit a job application or employment-related documentation.
• When you provide us with third-party Personal Data (e.g., information about family members or co-travelers), ensuring you have their consent.
3.2 If you browse our website anonymously, we do not automatically collect Personal Data unless you provide such information voluntarily.
3.3 We ensure that all Personal Data submitted to us is accurate and complete, as failure to do so may impact service quality and compliance.

4. Purpose of Collection, Use, and Disclosure

4.1 Kachava Lux collects, uses, and discloses Personal Data for purposes including:
• Processing and managing reservations, bookings, and guest services.
• Handling payments, invoices, refunds, and financial transactions.
• Providing customer support, responding to inquiries, and resolving complaints.
• Managing guest profiles and personalizing services based on preferences.
• Maintaining security and safety on our premises (including CCTV monitoring and access control).
• Complying with legal, regulatory, and tax obligations.
• Conducting market research, service improvements, and customer experience enhancements.
• Facilitating business transactions, property ownership, and condominium management.
• Sending promotional materials, offers, and updates (only with consent).
• Purposes which are reasonably related to the aforesaid.
4.2 Additional purposes depending on your relationship with us:
• Guests: Managing accommodations, experiences, and loyalty programs.
• Spa Visitors: Processing memberships, appointments, and treatment records.
• Property Owners/Tenants: Overseeing sales, leases, and property management.
• Event Participants: Coordinating event logistics and attendee preferences.
• Employees/Vendors: Handling contracts, payroll, benefits, and compliance matters.

5. Disclosure of Personal Data

5.1 We may disclose your Personal Data to:
• Our affiliates, subsidiaries, and business partners involved in resort operations.
• Service providers such as payment processors, IT support, and marketing agencies.
• Travel agencies, tour operators, and hospitality partners.
• Professional advisers including legal, tax, and financial consultants.
• Government authorities and law enforcement agencies when required by law.
• Any party authorized by you to receive your Personal Data.
5.2 We ensure that third parties handling your Personal Data adhere to strict confidentiality and security obligations.

6. Use of Cookies

6.1 Our website uses cookies and similar technologies to improve user experience, personalize content, and analyze traffic. Cookies collect information such as browsing history, IP addresses, and device details.
6.2 You may adjust browser settings to disable cookies, but doing so may limit website functionality.

7. Data Security

7.1 Kachava Lux implements security measures to protect Personal Data against unauthorized access, use, disclosure, and modification.
7.2 While we take steps to safeguard data, users should take precautions such as using strong passwords and secure connections.
7.3 If applicable, users should keep login credentials confidential and notify us of any unauthorized access or suspected breaches.

8. Withdrawal of Consent, Access & Correction

8.1 If you:
• Have questions about your Personal Data;
• Wish to withdraw consent for its use;
• Need to access or correct your Personal Data;
Please contact us at: Email: [email protected]
Phone: (We need another line specifically for Kachava Lux)
Address: Kachava Lux Private Residences & Spa, Avenida Coba 22, Centro, Z.C. 77780, Tulum, Quintana Roo.
8.2 Withdrawal of consent may impact service provision and contractual agreements with Kachava Lux.

9. Governing Law

9.1 This Policy is governed by the laws of Mexico. Any disputes shall be resolved in accordance with applicable laws and regulations.