The following terms and conditions establish a legally binding agreement between you and Kachava Lux Private Residences and Spa (“kachavalux.com,” “we,” or “us” as the context may require). By using www.kachavalux.com (the “website”), you acknowledge that you accept these terms and conditions without modification. We reserve the right to modify these terms at our sole discretion with or without notice to you. Your continued use of this website constitutes agreement to all current terms and conditions. If you do not agree to any part of these terms, you must refrain from using this website or the services provided herein.

1. REGISTRATION

a. To use the website and its services, you may be required to provide an internet-ready device and necessary connectivity; provide accurate and current registration information as prompted; and maintain and update this information to ensure its accuracy.
b. We reserve the right to terminate your account without notice if any registration details are found to be outdated, incomplete, or inaccurate.

2. YOUR OBLIGATIONS

You shall:

a. Keep your username and password secure and prevent unauthorized use;
b. Be solely responsible for all activities conducted under your username and password;
c. Immediately notify us at [email protected] if you suspect any unauthorized access or breach of security;
d. Not interfere with the website’s functionality or the experience of other users;
e. Not post or transmit any unlawful, harassing, defamatory, obscene, or otherwise objectionable content;
f. Not upload viruses or other malicious software;
g. Not use the website for illegal purposes;
h. Not make speculative or fraudulent reservations.

3. REPRESENTATIONS & WARRANTIES

a. You confirm you are of legal age and capacity to use this website and create binding obligations;
b. You are financially responsible for all activities under your username;
c. All information provided by you is accurate and complete.

4. DATA PROTECTION & PRIVACY

Please refer to our Privacy Policy for further details.

5. USE OF COOKIES

PLEASE NOTE: The Site may use various types of cookies and related technologies to provide certain functionality on the Site. General information about cookies and related technologies and how they work is available at allaboutcookies.org.

6. LOCATION BASED SERVICES

Certain Sites may include providing you with content based on your location, including providing you with directions within, near, or to Kachava Lux Private Residences and Spa, sending you special offers or offering you suggestions of our activities, services or promotions.

6. PROPRIETARY RIGHTS

a. The website’s content, including text, software, images, and trademarks, is protected under copyright and intellectual property laws and belongs to Kachava Lux Private Residences and Spa or third parties where applicable.

b. You may use the website’s content for personal, non-commercial purposes only and may not copy, modify, distribute, or otherwise exploit it.
c. Downloading software or materials from the website beyond permitted use is prohibited.

7. DISCLAIMER

a. Your use of this website is at your own risk. It is provided “as is” and “as available,” and we are not responsible for any loss or damage arising from its use.

b. We do not guarantee that the website will be uninterrupted, error-free, or free from harmful components such as viruses.
c. We may modify or discontinue the website and its services at any time without notice.

8. LIMITATION OF LIABILITY

a. We exclude liability for direct, indirect, or consequential damages arising from website access or use, including any unauthorized access or security breaches.

b. Our liability shall not exceed, in aggregate, USD 1,000.

9. ACKNOWLEDGMENT

You acknowledge that the limitations of liability are fundamental to our ability to offer this website and its services.

10. FORCE MAJEURE

We are not liable for failure or delay in performance due to causes beyond our control.

11. CANCELLATION OF SERVICE

We may terminate your account, restrict access, or cancel reservations at any time at our discretion without prior notice.

12. INDEMNITY

You agree to indemnify Kachava Lux Private Residences and Spa against any claims, losses, or liabilities arising from your website use or violation of these terms.

13. LINKS TO THIRD PARTIES

We may provide links to third-party websites. We are not responsible for the content or practices of these sites.

14. VARIATIONS

a. We may change these terms at any time without notice.
b. Your continued use of the website after changes signifies acceptance.

15. SEVERABILITY

If any provision is deemed invalid, it shall not affect the validity of the remaining provisions.

16. RELATIONSHIP BETWEEN THE PARTIES

Nothing in this agreement creates a partnership, joint venture, or employment relationship.

17. ADDITIONAL TERMS & CONDITIONS

Additional conditions may apply to bookings and purchases. You agree to abide by these additional conditions.

18. ENTIRE AGREEMENT

This agreement constitutes the entire agreement between you and Kachava Lux Private Residences and Spa.

19. GOVERNING LAW

This agreement is governed by the laws of Mexico, and you submit to the jurisdiction of the courts of Quintana Roo.

KACHAVA LUX PRIVATE RESIDENCES AND SPA CONDITIONS OF PURCHASE

1. MEMBERSHIP

Only registered members may make bookings through this website. Membership is not transferable.

2. CHANGES

Prices and availability are subject to change without notice.

3. TRANSACTION

Bookings do not constitute an offer but are subject to confirmation by us.

4. PAYMENT

a. Payments must be made in full using the selected mode of payment by the specified due date.
b. Failure to pay by the due date may result in automatic cancellation of the booking.

5. CURRENCY

a. Payment can be made in any supported currency.
b. Exchange rates are determined by us at our discretion.

6. TRAVEL REQUIREMENTS

a. You are responsible for obtaining valid visas and complying with travel regulations.
b. Ensure your passport is valid for the duration of your trip.

7. FORCE MAJEURE

We are not liable for circumstances beyond our control affecting bookings.

8. SPECIFIC TERMS – PRODUCTS & SERVICES

a. Requests for products or services are subject to availability and confirmation.
b. If an alternative service is offered but not accepted, a refund will be processed according to our refund policy.

9. REFUND POLICY

Refunds may be issued if:
a. A booked product or service is unavailable and no suitable alternative is accepted.
b. A booking is canceled within the permitted timeframe.

10. LIABILITY DISCLAIMER

The website’s content should be used as a general guide. All transactions are at your own risk.

11. RESERVATIONS DISCLAIMER

a. Prices may not include applicable taxes or additional fees.
b. Room aAvailability is subject to confirmation by the hotel us.
c. Amendments to reservations may be subject to additional fees.
For inquiries, please contact [email protected]